Activation Of New Videos Options

[bernoulli]

I've got a couple of new videos that have passed the approval process (Thanks raters!) and are now awaiting activation. However, each one's status shows that they will be activated in "Over 7 Days", while its usually 1 to 7 days. Is there a backlog, or something else going on?

Thanks.

[support]

I've got a couple of new videos that have passed the approval process (Thanks raters!) and are now awaiting activation. However, each one's status shows that they will be activated in "Over 7 Days", while its usually 1 to 7 days. Is there a backlog, or something else going on?

Thanks.

We are currently troubleshooting the activation feature. All videos are being processed as usual however they are encountering difficulties when undergoing final encoding and activation.

We will have it online shortly.

Regards,

FL350 Support

[bernoulli]

Thank you for the quick response and explanation. Completely understandable as an IT manager myself.

Have fun working it out!

[support]

FL350 Community,

We have fixed the video activation issue causing the delay of newly approved videos.

Thank you for your patience as it was being corrected.

FL350 Support

[Kilrah]

Other thing I noticed:
The comment counts seem wrong on several recent videos. For example the link says Comments (6), but when clicking on it only 3 appear.

[support]

Other thing I noticed:
The comment counts seem wrong on several recent videos. For example the link says Comments (6), but when clicking on it only 3 appear.

Thank you for reporting the error. Could you please submit a support ticket with the specific video ID's you are encountering the errors so we may correct it.

http://www.flightlevel350.com/contact.php

Thanks!